Service · Ongoing IT support
Steady upkeep for the systems you rely on.
Once software is live, its needs become smaller but never disappear. We provide a dependable working-hours support arrangement for the products we build and, by agreement, for systems built by others.
What is covered
Housekeeping you would rather not think about.
- Security updates for content management systems, frameworks and dependencies
- Certificate, domain and hosting renewals tracked and actioned
- Backups verified by test restores, not merely scheduled
- Uptime monitoring with alerts reviewed during working hours
- A help desk for your staff by email and telephone
- Small changes and fixes within an agreed monthly allowance
Response
Clear windows, honestly stated.
Requests received during working hours, Monday to Friday 09:00–18:00 UK time, are acknowledged the same working day. Each support agreement states response targets by severity in writing. We do not offer overnight or weekend cover, and we say so in every agreement rather than leaving it to the small print.
Taking on existing systems
Inheriting someone else’s work.
If your current system was built elsewhere, we begin with a paid review: what is running, how it is hosted, how current it is and what risks are visible. You receive the findings in writing. Only then do we propose support terms, because we will not promise to look after something we have not looked at.
Raising a request
Where to go when something breaks.
Existing clients can use the support desk page, which includes a short checklist of the information that helps us act quickly.
Next step
Talk it through with us.
Tell us where things stand and we will reply on the next working day with questions or a suggested first conversation.